RESIDENCE HOTEL & CLUB****
1. Parties
Supplier: DATAHOUSE a.s. - provider of accommodation, catering, congress and relaxation services to the customer (guest) for a fee (hereinafter also referred to as "hotel"). Subscriber: The customer of the services who concludes a contract with the hotel, the subject of which is the provision of accommodation, catering, wellness and other services by the hotel on the basis of the customer's request (hereinafter also referred to as the "customer" or "customer" or "guest"). By concluding a contract with the hotel, these General Terms and Conditions become binding on both the hotel and the customer and form part of the concluded contract.
2. Reservation of services
Reservations may be made by the Customer on his own behalf or on behalf of a third party. The reservation is confirmed to the customer (guest) by the hotel upon receipt of the order by the guest in the form of:
▪ by telephone
▪ in writing
▪ electronically
3. Introductory provisions
3.1 These General Terms and Conditions (hereinafter referred to as "GTC") apply to online reservations for accommodation services provided by DATAHOUSE a.s. (hereinafter referred to as "the operator"), the use of the online reservation system, payment and cancellation terms for online reservations made by the client/customer through the websitewww.residencehotel.eu, as well as all other rights and obligations arising from the legal relationship.
arising from the online booking.
1.2 The Client is only entitled to use online bookings if he/she agrees to the GTC. The Client is advised in his/her own interest to familiarize himself/herself with these GTC before making a reservation. When using the online booking again, the Client is always obliged to familiarize himself with the current version of the GTC. The Operator reserves the right to unilaterally change these GTC, whereby the change of the GTC is effective from the date of their publication on the website www.residencehotel.eu. If the client does not agree with any of the provisions of these GTC, the operator asks the client not to use the online booking system. By confirming the reservation, the client expresses his/her unconditional acceptance of these GTC.
1.3 Each Client acknowledges that all prices and conditions of booking and service provision apply exclusively to online bookings made via this website.1.4 By using the online booking system, the Client declares that he/she is at least 18 years of age and is capable of acquiring rights and assuming obligations on his/her own behalf.
4. Booking
4.1 When making an online reservation, the client has the possibility to search for the currently available accommodation capacities in DATAHOUSE a.s. hotels according to the requirements entered in the reservation form (arrival date, departure date, room type, etc.) at the prices indicated in the price list of the operator or directly when making an online reservation.
4.2 For online booking, after selecting all the data for the start and end of the stay, room type, additional services, etc., the client fills in all the required data.
4.3 After filling in all the required data, after making the payment in accordance with these GTC and after verifying the data, the client will be immediately sent a confirmation of the reservation with the reservation number to the e-mail address provided by the client. The assigned reservation number is used to confirm
reservation, as a contact for making any changes or cancellations and confirmation upon check-in. For this reason, the client is obliged to keep the reservation number safely.
5. Payment terms
5.1 Payment for the stay booked by the Client when booking online shall be made in full by the Client when booking online via credit card payment service, via Go Pay, or by bank transfer on the basis of the invoice issued.
5.2 A credit/debit card number is required from the Client. By confirming the booking, the Client agrees to make payment for the booked stay in full to the Operator (by withdrawing the price of the stay) and authorises the Operator to make such payment. The total price of the stay is
is immediately debited to the operator's bank account for processing.
5.3 The Operator's procedure and actions are based on ethical principles and respect the privacy of the Client.The reservation system uses the most modern systems of encryption of sensitive data and data, which guarantees the full security of the data provided by the Client when making the payment.
5.4 The Client authorises the Operator to verify the credit card/debit card information provided at the relevant call centre of the bank or credit card/debit card company.
5.5 If the client is not interested in making an online payment for the online booking according to point 3.1, the client is entitled to choose the form of payment for the stay in the form of an offline payment, i.e. a wire transfer to the bank account of the operator. In this case
case, i.e. in case the client enters a request for offline payment during the online booking, the operator will issue a non-binding reservation in the reservation system for the stay selected by the client, where the client will receive the offline payment upon confirmation of the order with the offline payment
information about (i) the booking number and information about the booking, (ii) that the stay (capacity) and the amount of the price for the stay will be guaranteed to the client only after the funds have been credited to the operator's bank account, (iii) the payment details and payment terms (bank connection, account number, variable symbol, due date) will be displayed. A stay booked by the Client using the so-called offline payment is not binding for the Operator or the Client (it is a non-binding reservation) and does not imply a claim by the Client to reserve a stay (capacity) for the Client. The reservation becomes binding at the moment the funds in the amount of the payment for the stay are credited to the operator's bank account. In the event that between the time of confirmation of the non-binding reservation of the stay and the time of crediting the funds in the amount of the payment for the stay to the bank account of the operator (i.e. until the time the reservation becomes binding) the client's non-bindingly reserved stay (capacity) is sold out, the operator will offer the client an alternative use of the services (stay), for example, by offering a room of a higher category (with the payment of the difference in price) or a lower category or the offer of another accommodation facility of the operator in the locality. If the client does not agree to the alternative offered, he/she is entitled to withdraw from the reservation and the operator will refund the payment made by the client within 14 days from the date of the client's withdrawal from the reservation, by wire transfer to the client's bank account from which the client made the payment. In the event of non-payment of the price of the stay by the due date, the operator is entitled to cancel the reservation without the client being entitled to any financial or non-financial compensation.
6. Change or cancellation of the reservation
Failure to check in
Cancellation fees
6.1 In the case of online booking of accommodation (purchase of accommodation services), the client is not entitled to withdraw from the service contract at the moment of conclusion of the distance contract for the provision of services within the meaning of Section 7(6)(k) of Act No. 102/2014 Coll. on consumer protection in the sale or provision of services under a distance contract or a contract concluded away from the seller's business premises and on amendment and supplementation of certain acts, as amended. In the event of non-use of the accommodation services purchased by the client for reasons on the client's side, the client shall not be entitled to any financial or non-financial compensation or compensation.
6.2 Any changes made by the Client to an online booking can be made electronically by entering the Client's email address provided at the time of the online booking and the booking number assigned to the Client and sent at the time of the online booking or in writing, by telephone or
by e-mail via the operator's reservation department at the following telephone number: +421 44290 13 21 e-mail address: recepction@residencehotel.eu, postal address: Donovaly 198, 976 39 Donovaly. When requesting a change to an online reservation, the client is always obliged to indicate the reservation number assigned at the time of the online reservation and sent to the e-mail address provided by the client at the time of the online reservation. If the client requests a change to an online booking that is not possible for capacity reasons or other operational reasons
the Operator shall take all steps to accommodate the Client's request, but the Operator shall not be obliged to accommodate the Client's request for a change to the online booking and the Client shall not be entitled to compensation or any other consideration from the Operator.
6.3 In the event of the Client's withdrawal from the contract and cancellation of the reservation, the Operator shall be entitled to a cancellation fee as follows:
Cancellation fees valid for stays in high season:
Cancellation fee
no cancellation fee from the date of confirmation of the booking until 29 days before the date of arrival
25% of the price of the services booked and confirmed 28 to 14 days before the date of arrival
50% of the price of the ordered and confirmed services 13 to 8 days before the day of arrival 13 to 8 days before the day of arrival
75% of the price of the ordered and confirmed services 7 to 3 days before the day of arrival
100% of the price of the booked and confirmed services 2 days or less before the day of arrival
Cancellation fees valid for stays in low season:
Cancellation fee
- no cancellation fee from the date of order confirmation up to 14 days before the date of arrival, 50% of the price of the ordered and confirmed services 13 to 8 days before the date of arrival, 75% of the price of the ordered and confirmed services 7 to 3 days before the date of arrival 7 to 3 days before the date of arrival,100% of the price of the ordered and confirmed services 2 days or less before the day of arrival
Cancellation fees apply to Early Bookings and stays on Special Dates (stays booked for use on special dates specified by the operator):
Cancellation fee
the value of the entire reservation must be paid in full (100% deposit); a 100% cancellation fee is charged from the date of order confirmation until the date of arrival at the residence The operator determines the dates of the so-called Seasons, the so-called Off-Seasons and the so-called Special Dates in advance so that the client has the opportunity to familiarize himself with the conditions in the event of cancellation and withdrawal from the contract
or in the event of partial cancellation and partial cancellation of the reservation or in the event of the client's non-arrival for the reserved stay. The dates for the season, off-season and special dates are indicated on the operator's website, and the client has the possibility to get acquainted with
the client can find them in the appendix of these GTC by clicking here. In the event of non-arrival of the client for the booked stay, the client is obliged to pay a cancellation fee of 100% of the price of the booked and confirmed services. An early booking is a booking made by the client at least 7 days before the day chosen by the client as the day of arrival, while paying the total price of the stay according to the operator's offer. In the event of withdrawal from the contract and cancellation of the reservation or in the event of partial withdrawal from the contract and partial cancellation of the reservation, the cancellation conditions set out in clause 4.3 of these GTC in table 3 for early bookings shall apply. In the event of non-arrival of the client at the booked stay within the Early Booking, the client is obliged to pay a cancellation fee of 100% of the price of the booked and confirmed services.1 In the event of non-arrival of the client at the booked stay, the operator shall be entitled to a cancellation fee of 100% of the price of the booked and confirmed services.
fee of 100% of the price of the booked and confirmed services.2 In the event of the client's withdrawal from the contract and cancellation of the reservation or in the event of the client's partial withdrawal from the contract and partial cancellation of the reservation or the client's non-arrival at the booked stay
in the case of promotional stays (Article 6 of the GTC), the operator is entitled to a cancellation fee of 100% of the price of the services booked and confirmed.
4.7 In the event of the client's withdrawal from the contract and cancellation of the reservation, or in the event of the client's partial withdrawal from the contract and partial cancellation of the reservation, or in the event of the client's non-arrival at the booked stay in extraordinary cases (illness, death, natural disaster, etc.), the
etc.), the operator is entitled to waive the cancellation fee upon presentation of credible proof of the serious cause of the client's withdrawal from the contract and cancellation of the reservation or the client's partial withdrawal from the contract and partial cancellation of the reservation or the client's failure to check in for the booked stay by the client.
4.8 In the event of the Client's withdrawal from the contract and cancellation of the reservation or partial withdrawal of the Client from the contract and partial cancellation of the reservation or non-arrival at the stay, the Operator shall send the Client a written or e-mail notification of the Operator's claim to the cancellation fee and its amount in accordance with these GTC within 14 days from the date of the Client's withdrawal from the contract and cancellation of the reservation or from the date of the Client's withdrawal from the contract and cancellation of the reservation or from the date of the start of the stay in the case of non-arrival at the stay. By confirming the order and agreeing to these GTC, the client agrees and acknowledges that the operator is entitled to unilaterally offset the client's cancellation and cancellation of the reservation or partial cancellation and partial cancellation of the reservation or non-arrival in the event of the client's withdrawal from the contract and cancellation of the reservation or partial cancellation of the reservation or non-arrival in the event of the client's
the Client's claim for a refund of the price paid by the Client for the online booking of the stay against the Operator's claim for the cancellation fee in the amount specified in these GTC to the extent to which these claims overlap, with the amount exceeding the mutual claims of the Client and the
Operator in favour of the Client, the Hotel Operator shall reimburse the Client by wire transfer to the Client's bank account from which the payment of the price of the stay for the online booking of the stay was made or by reimbursement to the Client's credit/debit card from which the payment of the price of the stay for the online booking of the stay was made, depending on the form of payment chosen by the client when booking the stay, within 14 days of the day following the date of the client's withdrawal and cancellation or partial withdrawal and partial cancellation or non-arrival. Bank charges associated with the refund of the clients stay shall be borne by the client.
7. Special provisions
7.1 In case of any doubts or questions arising during the online booking, the Client is entitled to contact the Operator's reservation department by telephone on +421 44 290 13 21 or by email: reception@residence.eu.
7.2. Check-out is on the last day of the stay as booked until 10.00 a.m.
7.3. In case of special requests (baby cot, late check-in or late check-out) or interest in booking additional services, the client is entitled to contact the reservation department of the operator by phone on the following number: +421 917
432 511, or by email: reception@residence.eu.:
7.4 The Operator is entitled to grant a discount on the stay for children under 12 years of age, as follows:
7.4.1. for children under 4 years of age (from 0 to 3 years inclusive) 100% discount without bed or extra bed
7.4.2. for children under 12 years of age (from 4 to 12 years inclusive) 50% discount.
7.4.3. for children under 12 years of age (from 13 to 14 years inclusive) 25% discount.
7.4.4. The Operator reserves the right to change the age category as well as the amount of the discount provided by the Operator.
8. Promotional stays
8.1 The hotel operator is entitled to offer promotional stays (last minute, first minute, etc.). The number of rooms reserved for promotional stays is limited.
8.2 The operator is entitled to provide the clients with promotional codes entitling the clients to use the operator's special promotions, whether addressed or not. If the client wishes to use a promo code, he/she shall enter the promo code at the designated place when booking online,
which entitles the client to take advantage of the operator's special offer, where the client will also be informed of the validity period and conditions for the use of the promo code. Unless the specific terms and conditions of the promo code state otherwise, the promo code can only be used in the case of an online booking with online payment. The operator reserves the right to change or cancel the promo code or the conditions of its use or validity period even during its validity period. In the event of a change of booking of a stay using a promo code, the promo code cannot be used if the change of booking concerns a change of the date of stay outside the validity period of the promo code. There is no legal entitlement to receive or use the promo code.
8.3 The discounts granted cannot be cumulated.
9. Personal data protection
Privacy policy
9.1 The operator DATAHOUSE a.s. Trenčianska 53,821 09 Bratislava, ID No.: 44782055,
VAT number: SK2022825541, registered in the Commercial Register maintained by the OS Bratislava I, Section Sa, Insert No. 4773/B,
(hereinafter referred to as DATAHOUSE a.s. ) carries out the processing of personal data in accordance with generally binding legislation of the Slovak Republic, in particular in accordance with Act No. 122/2013 Coll. on the protection of personal data and on amendment and supplementation of certain acts, as amended by Act No. 84/2014 Coll. as amended and in force (hereinafter referred to as the "Act").
9.2 The controller, DATAHOUSE a.s. , processes personal data
of clients for the purpose of reservation, sale, use of services by clients in the accommodation facilities of the operator and control of their use. Personal data are processed for the period necessary to fulfil the purpose of processing - booking, sale, use of services by clients in the accommodation facilities of the operator and control of their use, but for a maximum period of two years from the collection of this data. Personal data processed for the purpose of booking, sale, use of services by clients in the accommodation facilities of the operator and control of their use are
processed by the operator, DATAHOUSE a.s., on the basis of Section 10(3)(b) of the Act, without the consent of the data subjects.
9.3 The controller, DATAHOUSE a.s., processes the client's personal data for marketing purposes, in the case of their explicit consent, which the client may grant by filling in the details when booking online and clicking on the consent to the processing of personal data.
9.4 The scope of personal data processed for marketing purposes includes: name and surname, e-mail address, mobile phone number, home address. The client by filling in the data during the online booking and clicking on the consent to the processing of personal data within the meaning of Section 11 (1) of the Act
grants the controller consent to process personal data in the range of first and last name, electronic mail address, mobile phone number, address) for marketing purposes. The client also grants the controller consent to the transfer of personal data abroad within the scope of European Union. The controller, DATAHOUSE a.s., undertakes not to handle or treat personal data in violation of generally binding legal regulations. Consent to the processing of personal data is granted for a period of 3 years and this consent may be revoked by the client at any time withdraw consent in writing by sending the withdrawal of consent to the address of the controller's registered office, except where otherwise provided by law. By granting consent, the client also confirms that he/she has been informed of his/her rights under the Act (in particular Section 28 of the Act), as well as under Act No. 40/1964 Coll. Civil Code, as amended, in particular to information on the status of the processing of personal data in the information system, to the correction of incorrect or outdated personal data processed, to the destruction of personal data if the purpose of the processing has been fulfilled, and
to the destruction of personal data if there has been a violation of the Act, and that the personal data provided by him/her corresponds to the facts and is complete, true and accurate, and at the same time consents for a period of 3 years to the sending of commercial and advertising materials (so-called newsletters) by any
electronic form of messages (via e-mail, SMS) concerning the services provided by the operator and its business partners, whereby the client is entitled to withdraw the consent at any time by written notice sent to the contact address of the operator
or to the email address indicated directly in the newsletter.
9.5 The controller, DATAHOUSE a.s., during the processing of personal data, may carry out processing operations that involve the cross-border transfer of the personal data provided abroad within the member states of the European Union, or access to such data from abroad through remote access due to the administration of the information system by an intermediary based in that country. During the transfer, the controller shall take the utmost care to ensure the protection of personal data by encryption and the use of both software and hardware
tools to secure the data transmitted.
9.6 The operator, DATAHOUSE a.s., uses high ethical standards and respects the privacy of its clients. Except for disclosures required by law or other generally binding legislation, the operator shall not disclose without the client's consent
any personal data to third parties. The reservation system uses the most modern encryption systems for sensitive data.
9.7 The operator, DATAHOUSE a.s., in accordance with the legislation of the Slovak Republic, implements all measures and operations for the processing of personal data in such a way that the data subjects are duly and timely informed of their rights under the legislation of the Slovak Republic, but also under European legislation and binding international treaties and conventions. In the event of receipt of a legitimate request from a data subject, the controller shall process the request within 30 days from the date of receipt of the request. 9.8. In particular, the data subject shall have the right, upon written request addressed to the controller, to request information on whether or not his or her personal data are processed in the information systems of the controller, from what source his or her personal data were obtained, information on the scope or list of the personal data processed, rectification or destruction of his or her incomplete, incorrect or outdated personal data, destruction of personal data the purpose of the processing of which has already expired or which are the subject of unjustified processing.
9.9 The data subject shall have the right to object to the processing of personal data for purposes other than those for which the personal data were lawfully provided and to processing of personal data which may unlawfully and unreasonably interfere with his or her rights and legitimate interests,
in so far as this objection is justified. The controller is obliged to block and destroy such personal data without undue delay as soon as the circumstances allow.
9.10. The data subject shall have the right to file a petition with the Office for Personal Data Protection of the Slovak Republic for the initiation of personal data protection proceedings in the event of suspicion of unauthorised processing of personal data.
9.11. A data subject who lacks full legal capacity shall exercise his/her rights through a legal representative.
9.12. The rights of a data subject who is no longer alive may be exercised by a close person in accordance with the special legislation of the Slovak Republic.
10. Final provisions
10.1 These GTC and the legal relations arising thereunder shall be governed by the laws of the Slovak Republic. Should any provision of these GTC be or become invalid, ineffective or unenforceable, such invalidity, ineffectiveness or unenforceability shall not affect the validity and effectiveness of the remaining provisions of these GTC.
10.2 By confirming an online booking, the Client agrees to these GTC and undertakes to abide by them. The Operator reserves the right to change these GTC. The obligation to give written notice of a change to the GTC is fulfilled by placing the amended GTC on the Operator's website www.residencehotel.eu.
10.3 All relations not governed by these GTC shall be governed by generally binding legal regulations in force in the territory of the Slovak Republic.
10.4 These GTC come into force and effect on 01.04.2019 and apply to online booking of accommodation and related services. If the provisions of the terms and conditions relating to individual services contain a different regulation than these GTC, the provisions of the specific terms and conditions shall prevail and shall take precedence over the provisions of these GTC. To the extent that the provisions of the special terms and conditions differ from the provisions of these GTC, the provisions of the special terms and conditions shall prevail.
RESIDENCE HOTEL & CLUB****
DATAHOUSE a.s.
Trenčianska 53
821 09 Bratislava
ID: 44782055
DIC: 2022825541
VAT ID: SK2022825541
Bank connection: Slovenská sporiteľňa, a.s.
IBAN: SK19 0900 0000 0051 6699 9929
SWIFT/BIC: GIBASKBX
Registered: in the Commercial Register at the District Court Bratislava I, Section: Sro, Entry No.: 4773/B
Represented by: Ing. Veronika Šiklová - proxy of the company
Correspondence address of the company:
RESIDENCE HOTEL & CLUB
Donovaly 198
976 39 Donovaly
Donovaly, on 1.2.2020